Legal
Privacy policy
Last updated
We keep data collection to a minimum. This policy explains what data we process when you visit rupable.com or contact us, why we process it, and the choices available to you.
Who we are
Rupable (“we”, “us”) is responsible for the personal data processed through this site. You can reach us at hello@rupable.com or on WhatsApp at 0815-1555-6127.
What we process
The site has no accounts, comments or newsletter, and its only form is the contact form. We only process personal data in these situations:
- When you email us: your email address, your name and anything you choose to include in your message.
- When you message us on WhatsApp: your phone number, your WhatsApp name and anything you choose to include in your message. WhatsApp also processes these messages under its own privacy policy.
- When you use the contact form: your email address and your message, which are stored in our own systems so our team can reply. Nothing else about you is kept with the message.
- When you visit the site: we automatically process the technical data needed to deliver and protect the site, such as your IP address, browser type and the pages requested.
- Visit statistics: our own cookieless analytics records page paths, referring pages, campaign tags, whether an ad click ID is present, device information, time on a page and contact-link clicks. The CMS derives browser and country statistics and uses a daily-changing hash instead of storing the IP address in its analytics records. Our frontend sends no contact message contents to analytics.
- Site performance: Cloudflare Web Analytics loads a third-party script to measure page visits and performance, with technical browser and device information. It does not use analytics cookies. This operates separately from the optional Google Ads measurement below.
- Optional ad measurement: when configured and only after you allow it, Google Ads receives technical browser and device information, page and referral information, ad click identifiers and clicks on our WhatsApp links. Google may set or read advertising measurement cookies, such as _gcl_*. A link click records intent to contact us, not a confirmed message or enquiry. Our conversion events do not include your email address, phone number, message or the WhatsApp link contents.
- Preferences on your device: language, theme and your ad measurement choice are saved in browser local storage. The ad measurement choice is kept for up to 180 days, where storage is available. Your choice determines whether the Google tag loads.
To choose a default language, the site checks the time zone of your device inside your browser. This information is not sent to us.
Measurement and your choices
- Google Ads measurement is off by default. When available, open "Ad measurement settings" in the footer to allow or decline it. Before you allow it, our Google tag is blocked, including cookieless Google measurement requests. Declining does not stop you using the site or contacting us.
- You can withdraw permission in the same footer settings. Withdrawing reloads the page to stop the loaded tag; future page loads block it. A consent update may be sent to Google when you withdraw. Data already sent is not recalled. You can remove existing cookies and saved preferences through your browser settings.
- We do not enable personalised advertising, remarketing audiences or enhanced conversions in this website integration. We do not send personal contact-form contents to Google. Contact-form submissions are not Google Ads conversion events in this integration.
- Our fonts and images are served from our own domain. The Cloudflare analytics script and optional Google tag described above are exceptions to our use of self-hosted assets. Necessary security cookies may also be used to protect the site.
How we use it, and why
We use personal data to:
- reply to your messages and discuss possible projects, based on your consent and on steps you ask us to take before entering into an agreement;
- keep the site secure and working, based on our legitimate interest in operating a safe website;
- measure advertising performance when you choose to allow optional Google Ads measurement;
- comply with our legal obligations.
Keeping your data private
We do not sell or rent your contact messages. We use service providers to deliver and protect the site and handle communications. Cloudflare processes the technical analytics data described above. If you allow optional ad measurement, Google processes measurement data, which may be processed outside Indonesia, under its applicable terms and privacy policies.
We use information for the purposes described in this policy and may also disclose it where the law requires, for example under a court order. See Google partner sites policy and Cloudflare privacy policy for their processing information.
How long we keep it
We keep emails and contact form messages for as long as needed to reply and to manage any project discussions or work that follow, and afterwards only as long as legal, accounting or record-keeping obligations require. Technical data is kept only for a limited period.
Your rights
Under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022) and other laws that may apply to you, you can ask us to:
- give you access to, and a copy of, your personal data;
- correct data that is inaccurate or incomplete;
- delete your data;
- stop or restrict processing, or withdraw consent you have given.
To make a request, email hello@rupable.com. We will respond within the period the law requires. You also have the right to complain to the competent data protection authority.
Security
The site is served over HTTPS, and we protect the information we hold with reasonable technical and organisational measures, wherever it is stored. No method of transmission or storage is completely secure, but we work to keep your data safe.
Children
The site is intended for businesses and adults. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact
Privacy questions and requests can be sent to hello@rupable.com. See also our Terms & conditions.